FAQs

PLACING AN ORDER

What other methods can I use to place my order?

You may reach us by phone at +6 03 7729 6941 or +6 013 631 7588
You can also email us at info@wind-x.com. Our customer service officers will get back to you within 24 hours.

Once I've placed my order is there a charge for canceling?

Yes, there is a 30% service charge that will apply.

Can I add to an order I've already placed?

It is possible but you may have to pay a different rate for the shipping.
What are your accepted forms of payment?

For Domestic (Malaysia) Accounts:
Payment can be made by Mastercard or Visa through Paypal. Visit www.paypal.com  for more information.

Payment can also be sent by cheque. (No post dated cheques).
You can also deposit the money to our account .

For International Accounts:
Western Union is preferred.  

Payment can be made by Mastercard or Visa through Paypal. Visit www.paypal.com  for more information.

Is there a minimum amount I must purchase?

No. There are not.

What if I have questions about products?

Please contact our customer service representatives at info@wind-x.com or support@wind-.com.

SHIPPING

How much will it cost to ship my order?

Please check the link above "courier charges"

For domestic accounts, all shipment will be done via Pos Laju.

For International accounts, shipment will be done via DHL.

Please note, if your order is refused or if no one is there to accept it, you will be responsible for the shipping charges and a 25% re-stocking fee. If re-shipped, double freight charges will be imposed.